Frequently Asked Questions
Ticketing and Passes
When do tickets go on sale?
Tickets are generally available for purchase by Tuesday evening for Friday openings. Tickets for some movies may be available further in advance depending on studio release dates.
What does it mean if a showtime is greyed out?
If a showtime is greyed out, it is past the showtime and tickets are no longer available.
What does "no passes" or "special engagement" mean?
Some types of passes can’t be used for newly released movies. The restriction generally applies to the first twelve days of a movie’s release. Check the back of your movie pass for restrictions, and always look for the "No Passes" or "Special Engagement" description next to movie titles. Passes marked PROMO or RADIO PROMO can be used at any time.
What should I do if I bought tickets for the wrong time/movie/theater?

Call the theater box office where you purchased the tickets.

Fox Berkshire:
(610) 374-1279
Fox East:
(610) 779-8301
Sun & Surf Cinema:
(410) 250-1777
Fox Gold Coast:
(410) 520-0040

Please do not send a message through the Contact Us page for ticket changes or refunds, since we may not be able to respond in time to process the change.

How do I redeem a ticket if I don't receive email confirmation?
When you come to the theater the day of the movie, bring the credit card used to buy the tickets to the box office or info desk and we'll print your tickets.
What is your refund policy?
Tickets can be refunded at the box office up to one hour before showtime, minus the service fee.
How can I get a ticket refund or exchange?

Call the theater box office where you purchased the tickets. Tickets can be refunded up to one hour before showtime, minus the service fee.

Fox Berkshire:
(610) 374-1279
Fox East:
(610) 779-8301
Sun & Surf Cinema:
(410) 250-1777
Fox Gold Coast:
(410) 520-0040

Please do not send a message through the Contact Us page for ticket changes or refunds, since we may not be able to respond in time to process the change.

It appears that I've been charged twice for the same tickets.
Your bank may place a pending hold on funds for each transaction, regardless of whether tickets were purchased. These holds usually drop off in one to three business days, depending on the bank’s policy. Fox Theatres does not have the ability to release a pending hold; the only entity that can do so is the issuing card’s bank.
Do you accept MoviePass?
We do accept MoviePass for most movies. Restrictions or additional charges may apply.
Bulk Ticketing
How do I purchase bulk tickets?
Fox Theatres bulk tickets (VIP Tickets) can be purchased in packs of 50. For more information, visit our VIP Tickets page here. To order, contact our corporate office at (484) 755-5250.
What are VIP Tickets?
VIP Tickets are bulk tickets available for purchase in packs of 50. For more information, visit our VIP Tickets page here. To order, contact our corporate office at (484) 755-5250.
Group Sales/Theater Rental
How do I book a theater rental?
Contact the Fox Theatres corporate office at (484) 755-5250 to book an auditorium for your event.
Do you offer group rates or birthday party packages?
Though we don't offer group rates or packages, you can rent out an entire auditorium for your event. Contact the Fox Theatres corporate office at (484) 755-5250 for more information.
I want to take a small group to the theater and don’t want to rent an entire auditorium.
Reserve your recliners online for our Fox Berkshire and Sun & Surf Cinema locations to make sure your group sits together. Find your movie and showtime, choose the exact seats you want on the seating chart and checkout. For groups at Fox East or Fox Gold Coast, plan to arrive early and reserve seats in person.
Gift Cards
How do I buy a Fox Theatres Gift Card?
Visit our gift card page here to place your order online.
Can someone else use my Fox Theatres Gift Card?
Yes. There is no name or expiration date on the card, so treat it like cash.
Can I use my Fox Theatres gift card at concessions or Fox Kitchen & Bar?
Yes! Use your gift card to buy concessions, food and drinks at any Fox Theatres location.
How do I check the balance on my Fox Theatres Gift Card?

Call the theater box office:

Fox Berkshire:
(610) 374-1279
Fox East:
(610) 779-8301
Sun & Surf Cinema:
(410) 250-1777
Fox Gold Coast:
(410) 520-0040
Theater Features
What special events will be shown?
For a listing of special events at each of our locations, visit our special events page here.
Which theaters offer luxury recliner seating?
Enjoy Fox Theatres' comfy power recliners at Fox Berkshire and Sun & Surf Cinema.
What are Sensory Friendly Movies?
Sensory Friendly Movies are especially for children with autism to enjoy in a positive and accepting environment. The sound is low, the lights are up, and children can move about the theater. No ads or previews are shown, and parents can bring gluten- and casein-free snacks. All families who would enjoy a worry-free morning at the movies are welcome to attend. Get more info and join our email list here. Sensory Friendly Movies are shown monthly at Fox Berkshire.
What is FTX?
FTX stands for 'Fox Theatres Extreme', a massive 60'x30' screen with immersive audio and 4K projection. It is Fox Theatres’ Premium Large Format, similar to IMAX. Experience FTX at our Fox Berkshire location.
What is Fox Kitchen & Bar?
Fox Kitchen & Bar at Fox Berkshire features an upscale cocktail bar and full kitchen serving made-to-order American classics for in-theater dining. Get more info and check out the menu here. Fox Kitchen & Bar is available at our Fox Berkshire location only.
What are VIP Tickets?
VIP Tickets are bulk tickets available for purchase in packs of 50. For more information, visit our VIP Tickets page here. To order, contact our corporate office at (484) 755-5250.
I’m at the theater and my seat won’t recline. (Fox Berkshire or Sun & Surf Cinema)
Contact theater staff immediately. It's most likely a simple fix and then you can enjoy your movie in reclined comfort. (Fox Berkshire or Sun & Surf Cinema)
Business Info
How do I request a donation from Fox Theatres?
To be considered for donation of movie passes for charitable purposes, email the request on your organization’s letterhead here, or mail it to Fox Theatres corporate office at 800 Berkshire Blvd, Wyomissing, PA 19610. Once a request is submitted, it will be considered for donation - Donation is not guaranteed. Fox Theatres does not donate gift cards.
How do I book a theater rental?
Contact the Fox Theatres corporate office at (484) 755-5250 to book an auditorium for your event.
How do I purchase bulk tickets for my business?
Fox Theatres bulk tickets (VIP Tickets) can be purchased in packs of 50. For more information, visit our VIP Tickets page here. To order, contact our corporate office at (484) 755-5250.
Whom do I contact about on-screen advertising at Fox Theatres?
Call NCM at 1-800-SCREEN1 or visit their webpage here.
Contact Us
How do I contact a theater directly?
Fox Berkshire:
(610) 374-1279
Fox East:
(610) 779-8301
Sun & Surf Cinema:
(410) 250-1777
Fox Gold Coast:
(410) 520-0040
How do I contact lost & found?

Call the theater:

Fox Berkshire:
(610) 374-1279
Fox East:
(610) 779-8301
Sun & Surf Cinema:
(410) 250-1777
Fox Gold Coast:
(410) 520-0040
I have a question that isn’t answered in the FAQ’s.
No problem! Send us your question here.